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Founded in 2010, Entrust Energy is a retail electricity provider headquartered in Houston, Texas. They service commercial and residential customers in the deregulated areas of Texas. Entrust proudly advertises that their customer care center is located in Texas, and that they have no hidden or unnecessary monthly fees.



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Entrust Energy Plan Summary

Entrust Energy does not currently have any plans available on Energy Ratings.

We recommend plans from Gexa Energy and Constellation instead.

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Customer Reviews of Entrust Energy

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Most Recent Entrust Energy Reviews  


They went out of business in the cold snap
I signed up for Entrust energy and liked everything about them until they went out of business. steve from Missouri City TX

Billing
During winter storms I did expect the electric bill to increase some. My mothers electric bill was drastically increased. Her bill was for 233.38. She received the bill and it was paid on the 7th. Then on the 8th she received another bill stating her electric bill was 391.00. I want to know why. Bill is for Nelda Kruger from Hermleigh TX

Review Customer Service
Excellent Company and Excellent Service, and Cost kilowatt . Carlos F Morales Gomez from Houston TX


4-5 Star Reviews: 140 (52%)



They went out of business in the cold snap

I signed up for Entrust energy and liked everything about them until they went out of business.

steve from Missouri City, Texas
April 13th, 2021

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3-4 Star Reviews: 9 (3%)



Provider switch

I have contacted Entrust by phone and email to determine why my account is inactive. I received a final bill that included a early termination fee however I never requested my service switched to another provider. I have no idea who this new provider is and I am not getting any answers.

Cooper from Lewisville, Texas
March 9th, 2021

Billing & Account Management
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2-3 Star Reviews: 8 (3%)



Utility bill spiked up when no one's home

I live in an apartment and my utility is usually low because I'm always at work. However, there were months when I was on a business trip out of state (for full months) and I was not home at all, but my utility bill was MORE THAN DOUBLE than usual for that month that I was gone and the month after that. I made sure all the appliances were off and unplugged, I even have pictures to make sure before I've left for my trip. I called the service representatives. They say will see what they can do. Bottom line, months after, they have not done anything. I have not heard from them at all. I ended up paying everything with no further explanation to my concern that I brought up with them.

Businesswoman from Wichita Falls, Texas
May 10th, 2020

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1-2 Star Reviews: 78 (29%)



Ms

This company cut my 85 year old Mother's power off because there billing department double billed for an invoice and the bank froze their payment. Now they won't except a payment but wanted her to go to HEB to pay the bill then send them proof and then they will cut it back on. Charging her over 13 cents a kilowatt and thats a discount rate so they told her and they locked her into a contract which she has been paying for a year. Horrible Horrible experience with both of the employees I spoke to. Disgusting

Ann from Lott, Texas
February 23rd, 2021

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Entrust Energy News  


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Entrust Energy FAQs  


Where can I order Entrust Energy electricity?


Entrust Energy does not have any electricity plans

Where can I order Entrust Energy natural gas?


Entrust Energy does not have any natural gas plans

What do customers think about Entrust Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Entrust Energy customer review is 4.4 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

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