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Frontier Utilities was founded in 2008 by two pioneers of the Australian and New Zealand retail electricity markets. In February of 2012, they were sold to a group of Texas based investors. The currently serve retail and commercial customers in both Texas and New York.


Our Grading of Frontier Utilities

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Frontier Utilities Plan Summary

Total Plans

10

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Customer Reviews of Frontier Utilities

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Most Recent Frontier Utilities Reviews  


Electric
Very easy Carol from Long Pond PA

Excellent
No problems to report Sandra from Glenshaw PA

Great Electric Company
So far they are wonderful Dawn K from Pittsburgh PA


4-5 Star Reviews: 25 (11%)



Easy

When light got cutoff they turn them back on quickly

James Caywood from Channelview, Texas
July 31st, 2020

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3-4 Star Reviews: 4 (2%)



Great for first time customers

The No Hidden Fees plan I chose was great value this year. The renewal plans they offered me when it expired are not so great.

Mitch from Wichita Falls, Texas
January 20th, 2020

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2-3 Star Reviews: 35 (15%)



DUE DATE

Do NOT sign up with Frontier ele if you need to pay your bill on the 1st! I signed up with them on the 1st and they made my due date 6 days BEFORE the first, NOW if I dont pay it on the 26th it is considered LATE! I am retired and get paid on the 1st of the month and I pay bills on the 1st! THEY WILL NOT WORK WITH A CUSTOMER AND HAVE THE DUE DATE ON THE 1ST! I THINK THEY DO THIS ON PURPOSE TO MAKE THAT LATE FEE. I HAVE BEGGED THEM TO CHANGE THE DUE DATE TO THE 1ST AND THEY WILL ( NOT) DO IT. IM BARELY MAKING IT AS IT IS.I WOULDNT NEVER BE LATE IF I COULD JUST PAY MY BILL ON THE 1ST OF THE MONTH! DONT SIGN UP WITH THIS COMPANY IF YOU NEED TO PAY YOUR BILL ON THE FIRST. ITS SAD TO TREAT CUSTOMERS LIKE THIS WHEN TIMES ARE HARD ENOUGH AS IT IS. PLEASE BEWARE. YOU HAVE BEEN WARNED. DONT LET THIS HAPPEN TO YOU LIKE IT DID TO ME. THANKS.

Karen S from Arlington, Texas
November 2nd, 2020

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1-2 Star Reviews: 173 (74%)



Sketchy Billing Practices

Began electricity service in February 2020. Signed up for Average Billing with a rate of $64.02 per month. I would pay this amount every month (even though my bill would show that I owed $200-$300), and sure as sunshine, 3 weeks later I would received a cut-off notice saying I needed to pay the total listed on the bill. I would call and point out that I am enrolled in Average Billing, at which point the Customer Service Rep would apologize and promise me that I can continue to pay my Average Billing amount each month and that I wouldn't be sent any further cut-off notices. Sure enough, I'd pay my Average Billing Amount the next month, and 3 weeks later would get a cut-off notice. I had to call them EVERY MONTH to keep my service from being cut off. I reluctantly renewed my service for another 12-month term and the same thing keeps happening. Their latest excuse is that their billing system doesn't recognize when a customer is on Average Billing and automatically sends out a cut-off notice if the bill isn't paid in full.

Unhappy in Killeen from Killeen, Texas
April 30th, 2021

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Frontier Utilities News  


Find The Cheapest Electric Rate in Houston
Bill credit plans are cheap but getting the wrong one can cost you. Learn how to find THE cheapest rate in Houston for your home that really could save you money! Which Plans Have the Cheapest Electric Rate in Houston? Everyone wants a good deal on electricity. Right now, the plans with the cheap...

Cheap Electric Bill Plans In Dallas
Low rates don't always mean low bills. But our bill calculator help us identify cheap electric bill plans that could save you the most on your monthly bill!. What Is the Cheapest Electric Company in Dallas? With winter looking mild in Texas, now's the time to shop for cheap electricity plans. Usi...

Five Cheapest Houston Electric Bill Plans
Just because a plan has a low, low price, it doesn't always guarantee that you'll get the cheapest Houston electric bill. But let us show you which plans usually do. Which Plans Have Cheapest Houston Electric Bills? You never want to pay more than necessary. Whether it’s for a burger, Christmas...

Frontier Utilities FAQs  


What is the cheapest plan that Frontier Utilities has?


The cheapest plan Frontier Utilities has is No Hidden Fees, with rates starting at 10.8¢. This is a 12 month plan. You can find details for that plan here.

Where can I order Frontier Utilities electricity?


Frontier Utilities has electricity plans in Texas, New Jersey, and Pennsylvania

Where can I order Frontier Utilities natural gas?


Frontier Utilities has natural gas plans in Ohio, New Jersey, and Pennsylvania

What do customers think about Frontier Utilities?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Frontier Utilities customer review is 1.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

All Frontier Utilities Plans  


Plan Name
Company
/
Rating
Length
Price
Est Avg Bill
12 Month Bill Credit
12 month
Bill Credit
5.7¢ / kwh
at 1,000 kWh per bill
$101 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
12 Month Bill Credit
12 month
Bill Credit
8.7¢ / kwh
at 1,000 kWh per bill
$162 est. avg. bill
Based on a yearly usage curve averaging 0 kWh per month
  • Enjoy a low fixed rate and stay cool this summer!
  • 12 Month Flat Rate
    12 month
    Flat Rate
    8.9¢ / kwh
    at 1,000 kWh per bill
    $112 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 Month Fixed Rate
    12 month
    Fixed Rate
    12.4¢ / kwh
    at 1,000 kWh per bill
    $124 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 Month Bill Credit
    12 month
    Bill Credit
    12.6¢ / kwh
    at 1,000 kWh per bill
    $126 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 Month Flat Rate
    12 month
    Flat Rate
    14.1¢ / kwh
    at 1,000 kWh per bill
    $136 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    24 Month Fixed Rate
    24 month
    Fixed Rate
    11.9¢ / kwh
    at 1,000 kWh per bill
    $119 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 Month Fixed Rate
    12 month
    Fixed Rate
    10.8¢ / kwh
    at 1,000 kWh per bill
    $108 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
  • No Hidden Fees!
  • No minimum usage or monthly base fees.
  • Perfect for townhomes and apartments
  • 12 Month Fixed Rate
    12 month
    Fixed Rate
    12.0¢ / kwh
    at 1,000 kWh per bill
    $120 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month
    12 Month Flat Rate
    12 month
    Flat Rate
    16.8¢ / kwh
    at 1,000 kWh per bill
    $168 est. avg. bill
    Based on a yearly usage curve averaging 0 kWh per month