Our Grading of Infuse Energy

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Infuse Energy Plan Summary

Infuse Energy does not currently have any plans available on Energy Ratings.

We recommend plans from Gexa Energy and Constellation instead.

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Customer Reviews of Infuse Energy

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Most Recent Infuse Energy Reviews  


Zero problems with Infuse Energy
Just a quick note to say that I've had no problems at all with Infuse Energy and my bills have been lower-than-expected except of course for the dreaded Summer months. I like how they put all the information about billing right out front and I just signed another two-year contract with them. DannyG6989 from Arlington TX

Very Pleased
What I like about Infuse is the pricing info online. All you have to do is plug in your KWH used from a past month and see what you would have paid if you had a particular contract with Infuse. Transferring service was easy, and the customer rep was professional and courteous - answered all my questions. So far after 3 months, I've had no billing issues. I particularly like the ability to have a 3 year contract. FMR from Dallas TX

Great Experience Thus Far!
I have the Keep It Simple Savings Plan and have thus far enjoyed my experience. Customer care has always been courteous and their online portal is super user friendly. I've never had issues with billing or service so can't complain! The rates with this company has also been fair in my opinion. Highly recommended! I will be renewing with them again! Feel free to use the referral code for extra savings, Ref. Code: YY44113. Enjoy your service! Leila from Houston TX


4-5 Star Reviews: 11 (32%)



Zero problems with Infuse Energy

Just a quick note to say that I've had no problems at all with Infuse Energy and my bills have been lower-than-expected except of course for the dreaded Summer months. I like how they put all the information about billing right out front and I just signed another two-year contract with them.

DannyG6989 from Arlington, Texas
March 9th, 2021

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3-4 Star Reviews: 2 (6%)



Antiquated billing system

The people and plans at Infuse are good but their computer system is from the 1980's. Even on autopay I constantly get emails saying I'm late or about to be disconnected. Very annoying.

JW from Wolfe City, Texas
April 14th, 2021

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2-3 Star Reviews: 3 (9%)



Antiquated billing system

The people and plans at Infuse are good but their computer system is from the 1980's. Even on autopay I constantly get emails saying I'm late or about to be disconnected. Very annoying.

JW from Wolfe City, Texas
April 14th, 2021

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1-2 Star Reviews: 21 (62%)



Scam. dont use

I signed up with Infuse for one of my rental properties and it was just supposed to be for 2 months...enough time to enable me clean up the house and get it ready and find another tenant. for that 2 months, there was no body living there. its a 2 bedroom condo and 1st month, they send me a bill for $86. i complain and they brush it off and deny my complaint.
I just got the 2nd month bill now for $225 for a 2 bedroom with no body living there. this is the biggest scam of the century and no one should take up their services. I will file a complaint if they dont correct this. this is incredible

Ada Igbo from Irving, Texas
January 25th, 2021

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Infuse Energy FAQs  


Where can I order Infuse Energy electricity?


Infuse Energy does not have any electricity plans

Where can I order Infuse Energy natural gas?


Infuse Energy does not have any natural gas plans

What do customers think about Infuse Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average Infuse Energy customer review is 2.5 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

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