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Founded in 2008 in Houston, TX, OUR Energy is a retail electricity provider that services residential and commercial customers in Texas. OUR Energy services all of the deregulated areas of Texas and has announced plans to expand their retail electricity service to New York and Illinois.


Our Grading of OUR Energy

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OUR Energy Plan Summary

OUR Energy does not currently have any plans available on Texas Electricity Ratings.

We recommend plans from Gexa Energy and Constellation instead.

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Customer Reviews of OUR Energy

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Most Recent OUR Energy Reviews  


Great customer service
Customer service. Customer service agent Saad was extremely helpful with a bill issue. Great service. Good rate. Timothy from Sugar Land TX

Open Honest and Upfront
I've had a great experience with Our Energy the customer service team is extremely helpful, I had some confusion with my new bill when I moved to my new place the representative took the time to address my issues and explained every item in detail. I've been with them for almost 4 years and have seen that they have offer great rates Waqar from Sugar Land TX

Excellent Service
Our Energy is one of the best electricity company in Texas. They have the best customer service and friendly staff. I recommended so many people and everyone is really happy with their rates and services. Saad Naeem from Houston TX


4-5 Star Reviews: 19 (27%)



Great customer service

Customer service. Customer service agent Saad was extremely helpful with a bill issue. Great service. Good rate.

Timothy from Sugar Land, Texas
July 15th, 2020

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3-4 Star Reviews: 4 (6%)



Late payment postings--I now pay on line

Like some of the other reviewers, I experienced two late payments over the last couple of years, even though I send in my payment well before the due date. This is the only vendor I've had this problem with, so I'm sure my US mail was not the issue. Each time, when I called, they said they hadn't received my check, but I didn't believe them; each time my check was posted later. To avoid all this trouble, I've gone to paying on line, which is a bit of a hassle also because they don't save my banking info; I have to enter the routing# and account# twice each to do this, but at least my payment gets posted in a timely manner. I am very happy with the plan I'm on, a fixed rate per kwh regardless of the amount of electricity used, so that offsets my frustration with the billing.

Excellent service plan; poor payment posting from Katy, Texas
March 13th, 2017

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2-3 Star Reviews: 10 (14%)



Crooked billing

The power service is fine. The billing is horrible. I literally live 4 miles from their office. I mail the payment 7-10 days in advance of the due date. Almost every month, I get a late notice & penalty fee because the payment was received 1-2 late. All my other mailed bills can arrive anywhere in the US within a couple of days. My opinion is they use this tactic to make up for their cheaper electrical rates. I would never use them again.

Butlmars from Spring, Texas
April 2nd, 2021

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1-2 Star Reviews: 34 (49%)



Poor Customer Service

I was just told that a refund, an electronic refund, will take 45 to 60 days. Apparently they have over 10,000 customers awaiting a refund. This is 2021, it does not take 60 days to press a button and issue a refund. We are in the midst of a pandemic. Most families do not have extra money laying around.

Shannon from Cypress, Texas
April 14th, 2021

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OUR Energy News  


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OUR Energy FAQs  


Where can I order OUR Energy electricity?


OUR Energy does not have any electricity plans

Where can I order OUR Energy natural gas?


OUR Energy does not have any natural gas plans

What do customers think about OUR Energy?


That depends on who you ask. There will always be someone who feels wronged by a company, no matter how good they actually are. The average OUR Energy customer review is 2.8 / 5 stars. Keep in mind, consumers will go out of their way to complain far more often than they will to give praise.

Why is my electricity rate higher than when I signed up?


The rate you see when you sign up is the average rate at that exact amount of usage in one billing cycle. Some companies try to game the system by applying bill credits between certain usage thresholds. It works great if you are within the margins, but as soon as you leave that band you no longer get that bill credit and your rate per kWh can double. The PUC only requires that companies disclose their average rates at 500, 1000, and 2000 kWhs. Companies can get around this by giving you a $50 bill credit if you use between 1000 and 2000 kWhs per billing cycle. The only way to really know what you're getting into is to read your EFL. A 10¢ rate at all usage amounts may end up being cheaper than that 8¢ rate at 1,000 kWh!

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