All 2 Star Reviews

4 Customer Reviews Written Overall


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Billing and auto pay
By law we have 16 days to pay utility bills. If you have auto pay, for best rates, the due date on your bill complies with the law. However, Southwest takes the money from account a week earlier. My bill indicates for power outage call Center Point. What does Southwest do.....just take your money,
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Marvin from Fulshear, TX on July 30th, 2020
Marvin - Thank you for choosing Southwest Power and Light.
Information regarding the draft date of payments are disclosed on each invoice and included in our Terms of Service (TOS).
Regarding outages, no matter your choice in Retail Electric Provider (REP), the lines, meters and distribution of the electricity is preformed by the TDSP (CenterPoint Energy) and in most cases REPs ask customers' to contact them directly for any outages in order to resolve them as quickly as possible.
If you have any other concerns or would like to speak to an agent bout our service, we are available M-F 830am to 530pm cst at 866.941.7975.
— Southwest Power & Light
Hidden fees, they try to get as much as possible out of you
I would NOT recommend this company!!! They have lots of hidden fees and even just making a payment, there is a charge for that too......talk about a disgusting company to do that to their clients!!! I will NOT do business with a company that charges you a fee to take your payment! Look out for hidden fees and watch your pocket book as they will take as much $$ for anything.....Money hungry and dishonest!!!
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Josef from Houston, TX on January 3rd, 2019
Hiddens fees
They charge a Utility Charge every month and it
fluctuates. The charges are not broken down so I
don't know what I am charged for.
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Dtl from Houston on December 16th, 2010
Delivery charge is way too high
Look out for the delivery charge it was almost as much as my electricity charge! Cancelled after 1 month despite $175 charge. Ripoff!!!!!!!!!
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Paul Anthony from on March 1st, 2010


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