All 3 Star Reviews

5 Customer Reviews Written Overall


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Account Management
Likely to recommend
Excessive and Dumb Fees
Not wasting anymore time on this company and that includes this write up so it's short and sweet. I'm in the energy industry and these guys aren't doing some very customer friendly things.
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Customer Service
Account Management
Likely to recommend

Rocky from Cypress, TX on July 13th, 2021
Thank you for choosing Southwest Power and Light. We apologize that we have not met your expectations regarding our service. We encourage you to contact our Customer Care department at 866.941.7975 and allow us an opportunity to address any concerns you may have.<br /><br />
— Southwest Power & Light
Up and Down
First I get a bill (after 1 week and 4 days of service) which has the rate without my discount and plus a service fee. When I call to ask why the bill was so high, the only response got was that I didn't use enough electricity. So I end up having to call every month to find out why my bill was so high, they just gave me the run around. My rate is supposed to be 8.4 yet my bill consistently shows I'm being billed anywhere from 9-11.2. Still no one has an answer!! I was with them a year before this and had no problems. As soon as I renewed it was all downhill. I work part time and in school full time. I'm barely ever home, yet my bill looks like I live in a big house with at least 3 other people. I won't be renewing when this contract it up. I regret every resigning!!
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Likely to recommend

Fed Up from Arligton on April 23rd, 2013
Good interfaces for billing but must read the Fact Sheet, High Pricing
I live alone and use less than 1000 kWh per billing cycle. I get ripped on monthly charges and the highest rates. This would be cost effective, like all other plans, to use 1000 or 2000+ kWh... then you get the advertised rate. However, their online system for billing / payment management is easy and I was able to get a hold of someone whenever I need customer service. My contract ends tomorrow and I'm switcing to a company with better rates. When your contract is up, be prepared that they call endlessly to renew.
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Likely to recommend

Connie from Houston on April 15th, 2013
Watch your rate on your bill CLOSELY
I was promised 8.6 cents if I signed up for autopay (the discount for autopay was .5 cents). The first month they 'forgot' to put me on autopay and I had to pay 11.9 cents because it was a partial month and I didn't use enough electricity to get the lower rate (I was only with SWPL for a week). I didn't appreciate that they wouldn't prorate it. The second month, I was on autopay and got charged 9.3 cents. They said their system runs a month behind on the autopay credit, so the autopay discount wouldn't take for another month. Another ripoff as far as I'm concerned. They also said that all electric companies require you to use 2,000 kwhs to get the advertised rate, which is why I got charged 9.3 cents instead of 9.1 cents. I didn't print out the original electricity facts label and it has changed several times in the last two months, but I sure don't remember it that way. I've used a half dozen companies in the last fifteen years, this one seems especially devious to me. Also, their website is terrible. Four of the last five times I tried to access my bill, every link I clicked on timed out instead of taking me to the webpages.
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Likely to recommend

Mel from San Angelo on April 1st, 2013
No hidden fees, just confusing statement
I've read several reviews here about how this company charges hidden fees. This is not the case. The company breaks down its fees into two categories. One is the category it charges you for your electricity and the other is the "Utility fee" which is the amount it has to pay the company that generates the power. All other companies combine these together for one charge. So at first look, it seems you've been hit with a high fee. But when you examine closer, you see the two fees are simply categorized.

The average poorly educated Texan is incapable of making this distinction and feels they have been ripped off. The company offers very good rates and I was able to lock in a 3-year deal which I am quite happy about.
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Likely to recommend

RA from Abilene on October 19th, 2012


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