Billing Problems and Complaints (1,011 reviews)



They were there !

(5 / 5)

  I was in a bad situation with my former Plan. 4 Change assured me that they would get me out of it and in about an hour had me with them! I like the helpful information and charts that they send me on a regular basis. I don't recall ever having to call them about billing concerns. I have continued re signing with 4 Change many times.
They don't have glitzy ads on TV trying to get you to go with them. There are no Gotch ya situations with them.
Shipinomore.

shipinomore from Mission
April 5th, 2021



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Zero problems with Infuse Energy

(5 / 5)

  Just a quick note to say that I've had no problems at all with Infuse Energy and my bills have been lower-than-expected except of course for the dreaded Summer months. I like how they put all the information about billing right out front and I just signed another two-year contract with them.

DannyG6989 from Arlington
March 9th, 2021



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Best Power Company for Me

(5 / 5)

  I have been changing my power company every 12-18 months for the last 10 years. For the first time I think I'll be here with 4Change for the long hall. My brother referred me to them after I kept complaining about my previous REP. He is very picky about where he spends his money. If he likes a company they are doing something right. I never have a billing problem, the rates are reasonable, the online customer portal is the friendlyest I've ever used, and supporting charity is awesome.

RL from Gainesville
February 26th, 2021



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So far, so good.

(5 / 5)

  For one, I love that I always get a real person on the phone when I call. Not just any person, a genuinely kind and patient person. This is one of the reasons we chose this company. Every time I called with questions before switching, the representative was courteous and answered all my questions in detail. Our bill is a lot lower than it was before, and I love the simple billing format. Easy to read. No gimmicks. Thank you, Varsity!

Trinity1412 from Magnolia
February 21st, 2021

We are happy we can be helpful. Thank you!

Responds February 22nd, 2021


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Best Choice

(5 / 5)

  I chose Pulse Power due to the plan. But there was an added bonus in the plan I did not see until the first billing. The bill credit product adjustment lowered my bills each month making the summer heat not so bad.

Steven from Bedford
January 22nd, 2021



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No problems.

(5 / 5)

  Good price. Never had an issue with billing. Had to call once to get help with my online account. Good service. I really don't care what day they take my payment and I appreciate the discount for auto-pay.

FW from Clifton
November 10th, 2020

Thank you for choosing Southwest Power & Light for your energy needs. We greatly appreciate your feedback regarding our service.

Responds November 11th, 2020


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Very Pleased

(5 / 5)

  What I like about Infuse is the pricing info online. All you have to do is plug in your KWH used from a past month and see what you would have paid if you had a particular contract with Infuse. Transferring service was easy, and the customer rep was professional and courteous - answered all my questions. So far after 3 months, I've had no billing issues. I particularly like the ability to have a 3 year contract.

FMR from Dallas
October 26th, 2020



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Constellation was a suburb electric provider change.

(5 / 5)

  Constellation filled our service request initiated through Texas Electricity Ratigs without any issues. Their billing is clear and concise with weekly updates to usage and approximate month to date billing.

Clay S. from San Angelo
October 1st, 2020



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Texpo Energy

(5 / 5)

  I have been with Texpo Energy for many years. Rates are always competitive and no issues with billing. I use autopay and it works as described. Great electricity company.

Fred J. from Houston
September 24th, 2020

Thank you for the feedback on our service. Great to see we are meeting your expectations!

Responds September 24th, 2020


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Keeping Trieagle for life

(5 / 5)

  excellent service , weekly information is provided about my usage.
Never had a billing problem and never needed to call customer service

Bill G. from Houston
August 31st, 2020



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